FAQ

Dogs

• Rabies
• Distemper
• Bordetella
• *Influenza is optional but recommended.

Cats

• Rabies
• FVRCP
• *Feline Leukemia is optional but recommended.

All pets must be up-to-date on monthly preventatives.

For easier in and out access, most of our dog spaces are designed to combine indoor and outdoor runs that are connected by a guillotine pet door. During higher capacity times, appropriately sized crates may be used for medium to smaller dogs. Despite the enclosure make and model your pet resides in, we ALWAYS provide your pet with an abundance of attention, social interaction and playtime!

Cat suites are generously laid out and comparable to a walk-in room for your feline friend to strut their stuff. All incorporate excellent viewing and lighting.

Dogs

• 7:30am: Breakfast bowls are served.
• 8:00am-11:30am: We let the dogs out! Dogs are let out into their individual areas where they can run and get playtime in the fresh air with rotations so they can get the zoomies out!
• 12:00pm-3:00pm: Work hard, play hard, rest hard! Our pups are brought in for rest midday.
• 3:00pm-5:00pm: More zoomies?! It’s what your pet deserves. We let the dogs out for another rotation and another round of unleashed, good old-fashioned playtime
• 5:00pm: Dogs are then brought in, fed, and tucked in for the night.

Cats

• Have a mellow cat or playful cat? Whichever attitude your cat typically struts, you’ll be happy to hear that each cat is given the opportunity to race around or just chill to their heart's desire in the cattery while we are in cleaning mode. We amuse them, they amuse us, we brush them and cuddle up with them when they allow. Special and individual needs are always accommodated!

We do offer food, which is included in our boarding rate. We have a lamb and rice or salmon and sweet potato grain-free choice. We have everything required to house your pet while in our care from bowls to blankets and beds! You are more than welcome to bring items that will make your pet more comfortable such as easy-to-clean blankets, toys, etc.

Check-in/out hours 7:30am to 12:00pm (Mon-Fri), 8am-12pm (Sat)  then again from 3:00pm-5:00pm (7 days a week). Check-outs in the 3pm-5pm hours are charged for the full night of boarding. Please check the limited holiday and closed hours.

Yes, special diets are perfectly fine! We are equipped with a mini-fridge and freezer in each building and aim to make your pet feel at home and safe while they are in our care.

We administer medications with the exception of those prescribed for diabetics. With each administration of medication, a fee of $3 per administration (not pill count) is required. Please complete the medication in-take form, so we have detailed instructions.

Please reach out to the office to speak with a manager to discuss your pets needs.  We look forward to discussing the best options for them and how we can hopefully meet their particular needs.

We cannot accommodate pets that have attacked or shown aggression toward other pets, or humans. We must be able to interact with each pet in case of emergencies. 

Yes! Your pet’s safety means the world to us — we have a qualified property resident that checks on all pets overnight and during closed hours.